FAQ
Are Nummy Tum Tum products human grade?
Yes! Our entire Nummy Tum Tum line is made with human- grade 100% Organic products that do not contain any additives! Feel free to split a can with your pet!
Are Nummy Tum Tum products grain-free?
Yes! All Nummy Tum Tum products are grain-free.
Why is Nummy Tum Tum good for my pet?
Pumpkin and Sweet Potato are high in fiber and Vitamin A, which helps to support healthy digestion. The fiber in Nummy Tum Tum products absorbs moisture and keeps your pet’s food moving through their digestive tract- which helps with both diarrhea and constipation!
Nummy Tum Tum products aid in weight maintenance, are a great, tasty snack to help upset tummies and add additional flavor to hard food!
What’s the best way to store Nummy Tum Tum?
We recommend refrigerating any leftover product in an airtight container, such as a plastic container with a lid, and using after three days of opening. Once opened, the product needs to be stored in the fridge and used within three days. If you can’t use it that quickly, the best way to preserve it is to put it into an ice cube tray and freeze it! It will be good for up to three months once frozen. Then you can just pop out a cube each time you need it! When you’re ready to use it, you can either let it thaw in the fridge, microwave it for a few seconds or feed it to your pet as a frozen treat!
Is Nummy Tum Tum Organic?
Yes! All our Nummy Tum Tum products are organic. We take pride in our sustainable growing practices, and want the very best for our furry-friends!
How much Nummy Tum Tum should my pet have each day?
Nummy Tum-Tum is an organic pet supplement, not pet food. Your pet should continue eating their current diet. Nummy Tum-Tum supplements this diet by providing additional dietary fiber, vitamins, and nutrients.
See our serving size chart below to determine how much your pet should get each day, and how often you’ll likely need to restock!
What can I do with Nummy Tum Tum?
Our Instagram page is a great way to get inspiration on how your pet might enjoy Nummy Tum Tum! Here are some other suggestions too:
- Stuff it in a kong toy or other puzzle treat
- Bake it into a treat
- Freeze straight into molds–it’s a great treat for a hot summer day!
- Put it on top of dry food
- Use on a lick mat
What is your refunds and exchanges policy?
We cannot accept returns due to the nature of the products we sell.
If you have a problem with your order, or believe the quality has been compromised, please email dtc (at) nummytumtum (dot) com, or call 541-757-1497 for assistance. You will need to provide the lot number from the top of the can and photos of the affected product.
What if my items are damaged during shipping?
We follow strict packing processes and utilize effective materials to ensure your items stay protected on their way to you. Unfortunately, it’s possible that your items can be damaged during shipment.
If you receive a damaged or defective item in your order, please contact our quality team at email dtc (at) nummytumtum (dot) com, or call 541-757-1497 before discarding any damaged boxes, packaging, or products, as we may request pictures of any damages to help in the processing of your request.
Pictures of the damaged product or order in the condition it was received help our packing teams improve. If any additional information is required to process your request, we will contact you.
can I cancel or edit my order?
The option to cancel your order will no longer be available after your order has started processing. Depending on the status of your order, you can request to cancel or edit your order by contacting Customer Service at 541-757-1497 for assistance.
Items cannot be added to your order after it has been placed. We offer free shipping with every order, so you can always make a new order if you forgot something!
For orders placed using Guest Checkout, no changes or modifications can be made. Please create an account with us for the best customer service.
what if my package says it was delivered but I didn't get it?
If your order status or tracking details show that your package was delivered, but you can’t locate it, we recommend waiting at least 24 hours before taking action, as order status or tracking details may sometimes be changed ahead of a package’s delivery. Once that time has passed, try the following:
- Look for a notice of attempted delivery.
- Check nearby spots where the package may have been left.
- Ask a neighbor if they accepted a delivery on your behalf.
- Verify the shipping address on your order to ensure it was correct.
If you’ve followed the above steps and your package still cannot be located, please contact us for assistance.
Tips for protecting your packages from theft:
- Ship to a secure location.
- Track your package so you know approximately when it will arrive.
- Join up with your neighbors to look out for each other’s deliveries.
- Install a doorbell or security camera.
- Consider purchasing a secure package locker or box for your porch.
Do you ship outside the U.S.?
We do not ship outside of the U.S. for any reason. We also cannot ship to Alaska or Hawaii.
Where can I find your product in store?
Look for the store locator link at the top of this page and type in your zipcode to find the closest pet store near you. You can also order online through retailers like Amazon.com or Chewy.com.